Frequently Asked Questions & Answers (FAQs)

General

1. What is JDM Motor Sports?

• We specialize in sourcing, inspecting, and supplying high-quality JDM engines and transmissions with transparent documentation and warranties.

2. Where are your engines and transmissions sourced from?

• We work with vetted, reputable suppliers worldwide and verify provenance, mileage, and compliance before listing.

3. Do you offer a warranty?

• Yes. Most units come with a transparent 30–90 day warranty and straightforward claims.

4. How do I know a unit is right for my vehicle?

• Our team checks OEM specs and compatibility. Share your vehicle details for tailored recommendations.

5. Do you ship internationally?

• Yes—we ship to many countries. Costs and lead times vary by destination.

6. How long does shipping take?

• Domestic: about 2–7 business days. International: varies by destination and carrier.

7. How do I place an order?

• Browse, add items to cart, and checkout. Need help? Our support team is happy to assist.

8. Can I return a part?

• Returns follow our warranty terms. Contact support within the window to start a claim.

9. Do you offer installation support?

• Yes—post-purchase technical guidance and priority assistance help with installs.

10. What payment methods do you accept?

• Major credit cards, PayPal, and other secure checkout options.

11. Do you offer financing or payment plans?

• We may offer financing through select partners. Let us know and we’ll explore options.

12. How do I track my order?

• You’ll get a shipment confirmation with tracking details as soon as it ships.

13. How is the engine tested before shipment?

• Multi-point inspections: compression tests, leak-down checks, and OEM-spec verification.

14. What documentation comes with each unit?

• Full provenance, build history, photos, test results, and warranty details.

15. Can I buy multiple units at once?

• Yes—multi-unit orders are welcome. A sales specialist can help with pricing and logistics.

16. Do you offer exchange options?

• Exchanges depend on availability and warranty terms. Contact support to explore.

17. Are your parts authentic OEM or aftermarket?

• We source high-quality JDM powertrains with OEM-spec compatibility. Details are on each product page.

18. How do you handle packaging and shipping?

• We use strict packing standards and secure shipping to protect every powertrain.

19. Do you ship to freight forwarders?

• Yes, when appropriate. Coordinate with your logistics partner and our team.

20. What is your return window?

• Windows vary by product and warranty. Check the listing or ask support for specifics.

21. Do you provide technical support after purchase?

• Yes—ongoing technical guidance and priority assistance are available.

22. How do I verify the compatibility of a transmission with my engine?

• We check OEM specs, mounting patterns, gear ratios, and electrical connections. Share your vehicle details for accuracy.

23. Can you source a specific engine or transmission not in stock?

• We can pursue hard-to-find units through our network. Tell us what you need.

24. What’s the difference between a short block and a long block?

• Short block = block with internal components. Long block = block plus cylinder head and valvetrain (varies).

25. Do you offer rebuilt or refurbished units?

• Some units may be rebuilt or refurbished; listings will note the condition and warranty.

26. How should I maintain my JDM engine after purchase?

• We provide break-in and maintenance guidelines to maximize longevity.

27. What if my engine arrives damaged?

• Report damage within the warranty window with photos; we’ll guide you through the claim.

28. Do you offer installation kits or hardware?

• Optional mounting hardware, electronics, or ancillary parts may be available.

29. Are there any consumables I should replace?

• Commonly replace timing components, seals, fluids, and gaskets during install. We can advise.

30. Can you help with ECU or immobilizer compatibility?

• We can provide guidance on compatibility and needed adapters or tuning options.

Product & Inventory
31. How often is your inventory updated?

• Our catalog is refreshed regularly as units are sourced, tested, and documented.

32. Can I receive product recommendations based on my build?

• Absolutely. Share your project goals, vehicle details, and budget for personalized ideas.

33. What does “OEM-compliant” mean for your powertrains?

• They meet or exceed original manufacturer specifications for fit, form, and function.

34. Do you provide technical datasheets?

• Yes—unit specs, test results, and build history are available where possible.

35. Are prices negotiable?

• Some promotions are fixed, but we offer volume discounts or special terms for qualified customers.

36. Do you have a showroom or physical store?

• We mainly operate online with a warehouse and support team. If you’d like, we can arrange in-person consultations.

37. How is mileage verified?

• Mileage is checked through documentation and pre-shipment inspections where possible.

38. Do you offer core returns or credits?

• Core policies vary by unit. Check the listing or ask support for specifics.

39. Can I reserve an item?

• We can place a temporary hold or discuss financing/holding arrangements for short periods.

40. Do you test engines beyond compression?

• Yes—our testing covers multiple checks for performance, reliability, and OEM compatibility.

Procurement & Sourcing
41. How do you vet sourcing partners?

• We perform due diligence on provenance, mileage integrity, and regulatory compliance.

42. Do you verify import duties and taxes?

• Yes—costs are considered for international shipments and communicated when possible.

43. Can you prove provenance?

• We provide documentation detailing history, test results, and build history.

44. Do you ship to installers or shops?

• Yes—DIYers, professional shops, and installers are all welcome.

45. How do you handle sensitive or high-value shipments?

• Enhanced packing, secure handling, and insured shipping are used.

46. Can you source limited-edition or rare JDM units?

• We aim to source rare and in-demand units; availability varies.

47. What happens if a supplier fails a compliance check?

• Units are removed from inventory, and we review sourcing processes to prevent repeats.

48. Do you provide a bill of sale or invoice with shipments?

• Yes, shipments include invoices and build histories where applicable.

49. How do you ensure data privacy for customers?

• We follow standard data protection practices and don’t share personal data without consent.

50. Are there geographic restrictions on certain products?

• Some units have regional compatibility differences; our team can advise.

Warranty & Returns
51. What does the 30–90 day warranty cover?

• Defects in materials or workmanship and reliability concerns, per the warranty terms.

52. What isn’t covered by the warranty?

• Misuse, improper installation, normal wear, and accident damage; see terms for details.

53. How do I file a warranty claim?

• Contact support with your order number, unit details, and required photos/docs.

54. Can I extend my warranty?

• Extended options may be available for select units. Ask our sales team.

55. How long does a warranty claim take?

• Processing times vary; we aim for a prompt resolution once info is complete.

56. Do you offer refunds instead of repairs?

• Refunds are considered under specific warranty conditions.

57. Do you provide replacement parts under warranty?

• Sometimes yes; it’s evaluated case by case.

58. How do I prove a unit was defective on delivery?

• Provide documentation and tests showing a defect not due to installation or misuse.

59. Are warranties transferable?

• Many are transferrable with proof of ownership; check the unit’s terms.

60. What should I do if a part arrives damaged?

• Photograph it, contact support, and follow the claims process.

Installation & Technical Support
61. Do you offer installation guidance?

• Yes—technical guidance and priority support help with installs.

62. Can you help with tuning or ECU mapping?

• We can provide general guidance and point you to compatible tuning options; professional tuning is advised.

63. What tools do I need for installation?

• It varies by unit, but you’ll typically need basic hand tools, torque specs, and OEM guidance.

64. How long does installation take?

• Timelines depend on the unit and your experience; we can give a rough estimate.

65. Do you offer updated wiring diagrams?

• Wiring diagrams and compatibility notes are available for supported units.

66. Can you assist with gauge or sensor integration?

• Yes—advice on compatible sensors and wiring is available.

67. What if I don’t have mechanical experience?

• Consider a qualified shop or mechanic; we can provide guidance to support a successful install.

68. Do you provide a break-in procedure?

• Yes, we publish break-in recommendations to maximize longevity.

69. How do I prime the system after installation?

• We include post-installation steps like fluid priming and initial startup guidance.

70. Do you offer training or webinars?

• We host educational sessions from time to time. Sign up for updates.

Transport, Logistics, and Shipping
71. What shipping options do you offer?

• Standard and expedited shipping with insured carriers; international options available.

72. Do you provide crate or skid delivery?

• Yes, secure crating is used for safe arrival.

73. Can I arrange my own freight pickup?

• Usually yes; work with our team to arrange details.

74. How do you handle customs for international shipments?

• We provide required documents and coordinate with carriers to clear customs.

75. What if customs delays my shipment?

• We’ll help with documentation and status updates to minimize delays.

76. Do you offer white-glove delivery?

• For high-value units, we can arrange enhanced delivery where available.

77. How is responsibility handled if damage occurs in transit?

• Report damages promptly; we file carrier claims and coordinate replacements or refunds per policy.

78. Can you ship engines on pallets?

• Yes—palletized shipments are common for heavier units.

79. Do you offer live delivery windows?

• Availability varies by carrier; we can share ETA updates.

80. Are there any import restrictions I should know?

• Some destinations have restrictions; our team can guide you before purchase.

Pricing & Payments
81. Do prices include taxes?

• Tax handling varies by location; taxes are shown at checkout when applicable.

82. Are there hidden fees?

• We aim for transparency; any fees are disclosed upfront.

83. Can I price-match with a competitor?

• We review on a case-by-case basis; share the details with our sales team.

84. Do you offer bulk discounts?

• Yes—volume pricing may apply for qualifying orders.

85. How do I get a quote for a multi-unit order?

• Contact our sales team with unit IDs, quantities, and destination for a full quote.

86. What currencies do you accept?

• We typically quote in USD; international checkout may show other currency options.

87. Can I add an extended warranty to a purchase?

• Extended options are available for some units. Ask our team.

88. Do you provide price protection?

• We don’t have a formal price protection policy, but we’ll share upcoming promotions.

89. Is fuel tax relevant to shipments?

• Fuel taxes usually don’t apply to powertrain shipments; check your local rules.

90. What is your ROI metric for JDM powertrains?

• ROI depends on your plan and vehicle—happy to help estimate based on your goals.

Support, Accounts & Resources
91. How can I contact support?

• Email info@jdm-motor-sports.com or use the form on our site; we respond promptly.

92. Do you have a knowledge base?

• Yes—guides, compatibility charts, and install tips are available online and in emails.

93. Can I create an account to track orders?

• Yes—create an account to track orders, save preferences, and download invoices.

94. How secure is my data?

• We follow standard security practices to protect your information.

95. Do you offer a newsletter?

• We send occasional updates on stock, promotions, and educational content.

96. Can I request a personalized build consultation?

• Absolutely. Tell us your project goals and we’ll suggest compatible powertrains.

97. Do you share customer testimonials?

• We publish select testimonials with permission; feel free to ask for references.

98. Are there accessibility options for the website?

• We strive for accessible navigation and content. Tell us if you need accommodations.

99. What makes JDM Motor Sports different?

• Rigorous sourcing, transparent testing, thorough documentation, and reliable support from sourcing to shipment.

100. How can I provide feedback about my experience?

• Use the contact form, email, or our feedback portal—your input matters to us.